Thanks for quickly handling this for me, Chris. :)

Question: Do you know when we can expect rings to be produced in the styles that are in the picture on the americas.nfcring.com main page? The white, carbon (I think I heard that one was scrapped?), and the one that looks like the inlay is hidden?

The case number is 12819, tracking # 9114999944313446744597. Apologies for placing this in the wrong forum category. I didn't realize what section I was viewing.

I received an Alpha ring on 4/25 which had a long strip of rough, unpolished titanium on the face of it, along the edge of the black inlay. There were also square ridges inside of the ring. I sent it back on 5/1 after emailing support and speaking with Tom. My tracking number shows that it was delivered on 5/4. Today is 5/5, and I have no status, nor ETA of when I will receive a replacement. If it only took a few days to receive my blemished ring, why is it taking weeks to receive a replacement? Has anyone else gone through the returns process? I'm trying to avoid filing a PayPal dispute, but when I email to check on the status, all I get is "I'll check and get back to you." No one gets back to me.