Posts made by Duddy

I too am dissapointed and confused.
Last Saturday I received my ring by post but no e-mail about it being posted.
My original kickstarter order was Titanium normal colour, normal width, Black carbon fibre/white layers in
USA ring size 7 which due to carbon fibre problems NFC Ring changed to Titanium normal colour, normal width, Black/white layers in USA ring size 7 which was what arrived.
On testing the ring I found the black side was recognised but not the white (Private side)
I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to contact@nfcring.com
THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
What is going on ????
Additionally, as I have not received a shipping e-mail I don't know if this is classed as a tempory ring (voucher to be available when/ if carbon fibre problem sorted) or this is classed as my order completed.
If this is counted as a tempory ring I am quite content to await a voucher/carbon fibre coloured ring and experiment (play about) with the half working ring I have but if the latter is the case, after waiting 10 months and being expected to pay £5 more I am not a happy bunny.

Bunker
On Friday I too read that the e-mail had been sent, the previous day, to all outstanding Kickstarter pledges but I had'nt received the e-mail so I e-mail'd support and low and behold I received the said e-mail 4 hours later followed by an acknowlegement of my support request.
I suggest you wait until Monday morning and if nothing then e-mail support.
The e-mails may be stacking on a server somewhere this has happend to me when I had to send several thousand e-mails (legally) in one go.
I know how it feels that you may have missed something.

Sorry Lokki and thanks.
Combination of age and not being used to the layout of this forum

Thanks Zackis

Thank for the reply Zackis but I am still confused. You refer to "a collection" I take this to mean more than 1 ring pledged but I've only pledged for 1 ring. I'm aware of the carbon fibre problem and I understood it would be replaced with a normal black inlay which I described in my previous post i.e. Titanium, normal colour, normal width, Black/white layers in USA ring size 7

Another query on delivery !
I've followed the reports about black carbon fibre not available and I've received the e-mail of change to black layer on 8/3/14 and the reports of Alpha rings and sizes 8 to 10 problems but nothing fitting my Kickstarter order of Titanium normal colour, normal width, Black/white layers in USA ring size 7 or does this fall into the polishing problem.
NOT a complaint, just wondering