I just received an email for a refund. So the package is lost, John?

John ... why not also write the conversation to Tom, in which he says anything compared to what I
write? You and Tom say conflicting things.
Whatever you write these things do not justify the wait more than a month for a package, even when I have purchased from other countries, such as China ... Although he stopped at customs I have never waited more than a month . Also, when you stop at customs, contacts you to pay the customs clearance .... So the package has not stopped at customs. I just have a feeling that the package was sent (if it was sent) long after the communication via e-mail.

@Lafunamor said:

Yeah it can easily take up to 4 weeks if the ring gets stuck at customs or if it gets sent back. I've had things stuck at customs for over two weeks.
You should have received immediate automated answers on your emails looking like this:

Your request (XXXX) has been received.
where XXXX is a number. Can you give me those number so I can get someone to check those requests and post an update on the state of it?

8428
7902
6726
7115
8247
8030
8029
7867

Thanks

@Lafunamor said:

... and you mailed support when? and what was your ticket/request number?
are you in US/Canada?

I sent many emails requesting support ...
I am in Italy, customer support (Tom) told me that he would be leaving from the UK and that there would be 7 to 14 days, but generally the packages arrive from the UK to Italy in 3, up to 4 working days.

In some email me John McLear responded by saying completely different things, that I had to wait 4 weeks.

My order number is # 1483

I purchased on pre-order in March.

They sent on June 6 ....

I'm passing bad trouble because of these damn rings. is more than a month that started the shipment has not arrived and still nothing.

Customer service does not exist, they respond after weeks of waiting!

The package is obviously lost and any request for refund will not answer me!

I purchased two rings and now I have no more hope than to arrive.

I do not stop here, I will continue to take legal action!

This happened because the payment through paypal allow you to do so, I wonder why!
I will never buy most if not with paypal.