Posts made by BrianJ

What is the next step here? I hate the thought that you guys are losing a bunch of product sending me rings that don't make it.

@NFCringTom tagging at Lokki's request.

Hard to say. I don't do much international buying that isn't a digital product. Usually our postal service is pretty good. Funny enough I've only had problems with a product once and they were mailing across town. They had the address correct but it kept getting returned. Third time it worked. I offered to pick it up but their policy didn't allow it.

Just over a month now (Sept 1) since my notification that the rings had shipped. Is five weeks a normal time frame to get rings to Florida in the US? I saw that you now have a Fedex option. If the rings are missing in transit or returned somehow I would gladly pay extra for Fedex shipping so that we have tracking and some confirmation. Thanks again!

Just received a note that they have shipped my rings again. Thank you so much for handling this! I'm extremely excited to get my rings.

Any word on this? I've not gotten a response in email or on here.

Email sent. Thank you! Support request 10159 if you want something to look at internally.

OOPS! I meant 10195 as the internal ticket.

I got the shipping notification on May 23rd. I waited until July 3rd to contact support. They got back to me on July 23rd informing me that there was no tracking information but asked me to provide my shipping address to verify. I sent that back to them the same day and have not received a response. I'd like to think I've been fairly patient with this and would just like an answer on what happened and if I can ever expect to see the rings.

Back story, I moved at the beginning of this year and emailed support to update my address. I received a confirmation that my address had been updated in their records but I suspect that something may have gone wrong and it shipped to my old address.

I am very excited about getting to use them! Please someone help me out.