You guys should send QA failed rings out to backers who haven't received a damn thing yet ASAP.
It's the least you can do for those of us who have been waiting a long time, and still have no end in sight.

I'll be honest, I've been extremely patient thus far, despite the months of 'updates', which do nothing but kick the can down the road.

The final straw was when a bunch of friends were looking to order some new rings...and I managed to dissuade them from doing so, in the fear that they'd be throwing their money away like I did.

I completely understand manufacturing challenges, which is why I was so understanding for months and months...what I'm not Ok with is the lack of direct communication for the small group of backers who is left in the lurch. If there really is just a small number of people waiting (primarily 'Collection' and ABs), then why is so hard to email us with a simple 'here's the exact reason for your delay, and here's how we're going to make it better'.

Honestly, seeing the 'poll' on what to do with the rings again was another slap in the face...you should be already sending those out to backers who are still waiting. That's just simple customer service! 'We're sorry that we initially told you that we would get your order in by Oct '13,and it's EIGHT MONTHS LATE. Here's a consolidation prize, for your waiting!'

Sorry for the complaining, but I've backed numerous KS projects, and the few where there were lengthy delays (it happens, it's understandable), they have ALL sent personal emails to me, if not something extra in the end. That's what separates respectable businessmen from scammers.

I'll be honest, I've been extremely patient thus far, despite the months of 'updates', which do nothing but kick the can down the road.

The final straw was when a bunch of friends were looking to order some new rings...and I managed to dissuade them from doing so, in the fear that they'd be throwing their money away like I did.

I completely understand manufacturing challenges, which is why I was so understanding for months and months...what I'm not Ok with is the lack of direct communication for the small group of backers who is left in the lurch. If there really is just a small number of people waiting (primarily 'Collection' and ABs), then why is so hard to email us with a simple 'here's the exact reason for your delay, and here's how we're going to make it better'.

Honestly, seeing the 'poll' on what to do with the rings again was another slap in the face...you should be already sending those out to backers who are still waiting. That's just simple customer service! 'We're sorry that we initially told you that we would get your order in by Oct '13,and it's EIGHT MONTHS LATE. Here's a consolidation prize, for your waiting!'

Sorry for the complaining, but I've backed numerous KS projects, and the few where there were lengthy delays (it happens, it's understandable), they have ALL sent personal emails to me, if not something extra in the end. That's what separates respectable businessmen from scammers.

You guys should send QA failed rings out to backers who haven't received a damn thing yet ASAP.
It's the least you can do for those of us who have been waiting a long time, and still have no end in sight.