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    Invalid Credencials

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    • C
      Cris last edited by

      Good afternoon recently i have change my model phone for a samgunh s6 it recognices correctly the ring but when i unlock the phone on the app it says invalid credencials i'll tried to reset the password but i doesn't work anymore. What can i do? Thanks!

      johnyma22 1 Reply Last reply Reply Quote 0
      • johnyma22
        johnyma22 NFC Ring Team @Cris last edited by

        @Cris Can you grab a screen shot of the screen you are seeing?

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        • C
          Cris last edited by

          Yes, in the first screenschot it say invalid credencials i unlock the phone with the pin

          and it shows the next screen, i´ll reset the password and it doesnt allow to continue
          https://dl.dropboxusercontent.com/u/53873471/Screenshot_2015-11-01-21-24-32 (1).png

          https://dl.dropboxusercontent.com/u/53873471/Screenshot_2015-11-01-21-27-31 (1).png

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          • johnyma22
            johnyma22 NFC Ring Team last edited by

            Your email address / password is case sensitive, have you been careful to ensure you put exactly the right info in?

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            • C
              Cris last edited by

              Yes, i tested it with a lot of combinations of casesentive, after reset it a few of time

              1 Reply Last reply Reply Quote 0
              • johnyma22
                johnyma22 NFC Ring Team last edited by

                I can reset your password and email you it, same as the software does.. Please email support@nfcring.com with your email address.

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