Verification Code Not Working


  • Community Helper

    can you please check if you're using the latest version of the control app.



  • @Lafunamor I've reinstalled it a few times this week already. Pretty sure it is the newest from Google Play.



  • @ShiranuiKira Okay, one last shot from me.

    1. Re-install (or clear the app data in the device application manager) both the NFC Ring Control and NFC Unlock apps.

    2. Try each of these to see if one of them works:

    • Reset your password with something super simple like "asdf123", and make sure your device keyboard doesn't do anything funky like auto-correct on the fly or something like that.

    • Go to the NFC Ring Control app and register with a new dummy email just for test purposes, and use that email/password combo in the NFC Ring Unlock app.

    • Try the NFC Ring Unlock app on a different device.

    Describe what you experience in step by step detail as necessary, so we can narrow down the cause of the issue.



  • Here is a step by step of the actions I'm taking.

    1. Uninstall both apps
    2. Re-install both apps
    3. Open NFC Ring Control app
    4. Tap register
    5. Hold NFC Ring up to device
    6. Hear NFC tag read sound

    Nothing happens......



  • @ShiranuiKira Just out of curiosity, can you use the "Read" option on the NFC Ring Control app to read what's on the ring? You mentioned that it writes without a problem, so I'm guessing there's something on it right now. It shouldn't make a difference, but you never know.


  • Community Helper

    @MikeInSeattle said:

    "Read" option on the NFC Ring Control app to read what's on the ring?

    Yes it's shows the contents of the tag if those contents are in a format that the app knows (e.g. email, text, ...)



  • @Lafunamor @ShiranuiKira I guess a more direct question I intended is did you try the Read function? I would like to see if it responds to that at all.

    Have you also tried the apps on another phone and see if the ring will allow you to register like I suggested? Does it work on another device?

    Also, does this happen on both sides of the ring?


  • Community Helper

    @ShiranuiKira

    Go here: https://me.nfcring.com/validationCodeReset
    Enter your email address.
    Click 'reset' button.
    Check your email.
    Click the password reset link.
    Enter new password.
    Click 'Change password' button.
    Open NFC RING UNLOCK APP
    Use your email and the new password to verify.

    If you don't need to verify the app then you don't need to register your ring and verify the app.



  • @MikeInSeattle The funny thing is it does read when i use the app to write to the ring.



  • @Lokki I've done this quite a few times, validation code still does not work.
    Can't register with new email either as it isn't picking up my ring while in the register menu.



  • @ShiranuiKira yeah, I think you mentioned that earlier. This is mind-boggling.

    QUICK TEST: Can your device read the NFC inlay when the Ring Control app is not running (i.e. you hear the NFC chime AND it performs the action written on the tag).

    I ask this because while the app is running, the app blocks the action that is written on the NFC tag, but allows the action when the app is not in the foreground. So this test may tell if the problem exists within just the app, or you device.



  • @MikeInSeattle Yup works fine



  • Does any of this have to do with the fact that I use a Oneplus One?



  • @ShiranuiKira

    Oooohhh... maybe? Try turning off then on NFC in the device settings.

    From what I hear about OPO, it's hit and miss with NFC because the drivers may not have fully matured yet in that device. Some have been lucky that it's been consistent.

    So it does sound like the issue sources from the device firmware or app, and I've run out of ideas. I'm not sure what to say other than try other firmware or just wait for an update from either side to possibly fix this.

    I hope someone else has other suggestions.



  • Just tried toggling the NFC, doesn't seem to work.
    I came here because NFC support directed me here.
    Doesn't seem like I'm getting much official support....



  • @ShiranuiKira Yeah sorry dude. I try to help out even though I'm not official support, but I guess I fell short this time.

    You can try to hit up @Nairod785 as he started a thread about the OPO a little while back. Maybe he has some pointers?

    https://forum.nfcring.com/topic/283/one-plus-one/3



  • It be can caused by the OPO.
    I also encounter some problems scanning some tags and using them.
    I can scan them but when I need to read them to perform a task it's not working.
    I don't know why.


  • Community Helper

    @ShiranuiKira

    You've got multiple issues here that are confusing everybody.

    The NFC Ring Control App doesn't require ring registration to work.
    Ring registration allows you to verify with the NFC Ring Unlock App and use it.
    This doesn't require a ring for registration if you just follow the listed instructions exactly and don't use the ring once.
    You don't need the ring to register in the NFC Ring Unlock App, and the NFC Ring Control App doesn't require you to register before it will work.

    These are totally seperate to the ring reading issues you're having which do seem like firmware issues from what Nairod has said.



  • @Lokki I don't need the NFC ring control app for anything at all other than registration, I want to use the unlock app.
    I can't register it in the control app, but every other function in the control app is working...
    I don't understand how this could be a firmware issue when it works in other parts of the app.

    I only have ONE issue.

    My validation code does not work.

    I found out after the registration page doesn't also because I wanted to create another account as a workaround.

    My original post is pretty clear.

    I'll try on another device after i get off work.



  • I am having a similar problem, and support also sent me here :(

    I got a new phone (nexus 5). I attempt to use the unlocker app. and my original verification code doesn't work. I reset the password today, and it still doesn't work. When I attempt to log into my account it says that my account already exists. No idea what to do.
    The ring reads using 'read' in the control app.

    Very frustrated that I can't find where to get official help :(