Error: Tag is Invalid Issue
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What method are you using to unlock the phone? The NFC Ring Unlock App or the built in trusted devices setup?
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@Lokki I'm using the native smart lock as I did before on my last ring. Had no issues and was able to read and write until my ring broken in 2 pieces and got this replacement ring. The NFC ring unlock app I tried but doesn't recognize tag.
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Ah, right! Cool - give this a try and see if both tags show up the same: https://play.google.com/store/apps/details?id=com.nxp.taginfolite&hl=en
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@Lokki Ok, I got home and downloaded the app you linked. Seems that the app does read both tags and displays the information on them. Is this good news? What next?
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@Luiscortes77 sorry for the delay, weekends are long and busy in tourist destinations!
So when you read both tags did both turn up as expected, NTAG216 etcetera? -
@Lokki yes they both did.
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Sorry, I've just noticed I'm going to need to re-flash my tablet so I can try and duplicate what I think has happened. Bear with me for a moment.
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@Lokki No problem.
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Hokay. Hooray for completely discharging a battery by accident!
I've just soft locked and permanently locked a tag and gone through each option to return it to normal to verify it all works properly with an NTAG216.
So, if you could download NXP TagWriter, and see if you can use it in the "erase tags" mode. It will give you either a successful result or return "This tag can't be erased" plus a reason.
If that happens, try format all data while working your way up to "Factory Default" as the last attempt.I get that you've tried all this, but just run through it again once more for me, and then if it's a complete failure get back to support@nfcring.com and let them know we've walked through all the possibilities here and you need an RMA.
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I just received 2 replacement rings and when using the unlock app on 2 different devices it had a problem reading 1 inlay on each ring. After trying a few things I erased the nonworking inlays and redid the procedure and has been working fine since then.
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That's great, glad to hear you're all sorted, @Je-Remy-Peters !
Hopefully we hear back from @Luiscortes77 in the same vein soon!
