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    With a genuine NFC ring, getting: "Uh Oh. This might not be a genuine NFC Ring, please try the other side of your Ring"

    NFC Ring Apps
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    • P
      patrizz last edited by

      I just received my NFC ring. Should be 100% genuine. However when trying to register the ring on a Samsung S4 mini or a Nexus 5 I get the following message: "Uh Oh. This might not be a genuine NFC Ring, please try the other side of your Ring".

      Anyone have a thought on what's going wrong?

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      • Lafunamor
        Lafunamor Community Helper last edited by

        Where did you get your ring from? Maybe there is no need to register

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          patrizz @Lafunamor last edited by

          Hi @Lafunamor, I bought it online @ http://store.nfcring.com/ so it's an official ring.

          I tried using the "NFC Ring Unlock" app which requests a email/password combination and then prompts me to use the "Control App" to complete account registration.

          When trying to register the account with said control app, I get the error message.

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          • Lokki
            Lokki Community Helper last edited by Lokki

            Sorry if this is too obvious, but you did try the other side of the ring?
            Sometimes I gather the recording process misses an inlay.
            @johnyma22 or @NFCringTom are you guys able to weigh in on this, @patrizz may need a manual verify code.

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              patrizz @Lokki last edited by

              Hi @Lokki, yes I tried both sides, several times and on both devices (Samsung S4 Mini & Nexus 5). On all accounts the unfortunately reports the same error.

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              • Lokki
                Lokki Community Helper last edited by

                Ok, from the sound of that @patrizz you're going to want to email support@nfcring.com and request from them a verification code. They'll manually generate one for you to use. Let them know why you're requesting it, and direct them to this thread for more info.

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                  patrizz @Lokki last edited by

                  Ok, I will, thanks @Lokki

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                    patrizz @Lokki last edited by

                    Thanks again, @Lokki, it looks like it was some bug indeed. The friendly and responsive support team has solved the issue and I am now able to use the ring properly.

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                    • Lokki
                      Lokki Community Helper last edited by

                      Excellent, glad you got it all sorted out @patrizz! Enjoy using your ring! :-)

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                        Robert Smith last edited by

                        Hello i just ordered it in US i cannot get the ring to register. It keeps saying not genuine. Thanks

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                        • johnyma22
                          johnyma22 NFC Ring Team last edited by

                          Hey Robert, I assume you tried both sides as suggested?

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                            Robert Smith @johnyma22 last edited by

                            @johnyma22 Yes and every other suggestion (that i saw) in other threads.
                            Thanks for the quick reply

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                            • johnyma22
                              johnyma22 NFC Ring Team last edited by

                              Hey Robert, I emailed you a user/pass :)

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                              • R
                                Robert Smith @johnyma22 last edited by

                                @johnyma22 Thank you

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                                  tlambson last edited by tlambson

                                  Excited to have gotten my NFC ring for Christmas. Tried to get it registered on my LG G3 but it keeps telling me it may not be genuine. I can get it to write and read what's been written, but the main reason I asked for the ring was to unlock my phone. From what I've read on this thread, the only way to get it to work at this point is to get a verification code. Do I do that by writing to support, or is there another step I'm missing?

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                                  • Lafunamor
                                    Lafunamor Community Helper last edited by

                                    did you try both sides of the ring? If yes, please email support@nfcring.com they will be able to help you.

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                                      hauspro last edited by

                                      i have had the same problem, purchased my ring directly from this site. I have sent several emails to the support email and had one response followed by 7 days of radio silence.
                                      Can someone get in contact with me to help me register my ring????

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                                      • Lafunamor
                                        Lafunamor Community Helper last edited by

                                        can you please provide us with a case #?

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                                          hauspro last edited by

                                          Certainly, i spoke to Tom case #(12905) on May 13th.

                                          My purchase order number for the ring itself is #US1854.

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                                          • Lafunamor
                                            Lafunamor Community Helper last edited by

                                            @johnyma22 @NFCringTom
                                            can you please check this?

                                            @hauspro please note that the ticket will be placed to the end of the queue if you update it, so emailing more may cause late responses

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