I'm sorry to hear that you're not having any luck with the ring! Support queries are mostly sent to the forum first to make sure that it's not an expectation/usage issue first and also to make sure that people understand their options when they have an issue like this. The ring exchange and return procedure is pretty well laid out (and wonderfully simple) but it's best if you're 100% sure that it's necessary first. Also, your actual ring order should automatically come at a later date when the manufacturing issues have been fixed up!
Let's get a couple of things out of the way first up, each ring that gets sent out is fully tested and working when it leaves the distribution center - it's possible that an inlay can go bad due to postal workers playing football with parcels but it's not common so for the moment lets assume your ring was tested and working, and is quite probably still working.
The tags, any NFC tags really, are a different proposition to the rings themselves, it's an established fact that metal will interfere with NFC devices and change the way they function. This issue has been partially sidestepped by the NFC Ring team when they designed a special 'absorber' layer to go between the inlay and the ring body, and when they tuned the antennas in the new custom built inlays. This leaves the rings most definitely working on a fully functional NFC system in a phone or other device but can leave you out in the cold if there is anything "off" about your NFC reader at all.
To make it perfectly clear for anyone who reads this, a poorly functioning NFC reader will often actually work "properly" with a standard non metal NFC tag. Using a Classic ring on such a device however can sometimes leave the ring bearer in a world of confusion because other tags work so it must be the ring... when more often it's the device you're trying to use the ring with.
This issue can sometimes be cured by changing the ring from a Classic to an Alpha, which has a larger antenna and is therefore easier to read with devices which aren't 100% working. But remember that using a ring that is easier to read does not fix your NFC device, it's just shouting louder at a half deaf person.
My advice would be to test the ring you have on as many other devices as you can, I'd bet that it will work on most of them, if not all. Do this just to assure yourself that the ring works. Also contact email@example.com and ask them if it's possible to change to Alpha, refer them to this thread so that they have any information they may need. Assuming an Alpha does the trick you would need to do this for your proper order at a later date as well, so best to let them know about the issue now rather than end up with another Classic ring which your device doesn't like.
If you'd like to chat about any of this then private message me and I'll give you my skype address. I'm easy to chat to and can help address any confusion or concerns you have.
@Lafunamor Sadly, i have given the Galaring back to my boss. But i will ask him to take some pics of it next to something for size reference, and then do the same with mine. Or i'll try and grab it from him next time i'm in the office.
But it's not just the look of the rings. The Galaring feels as if they wrapped a big strip of metal round your finger. it's big and to me just feels like a metal band. The thing i love about the NFC ring is the inside of the rind is kinda curved if you know what i mean, and is such smaller than the Galaring.
The quality of the NFC ring is so much better than the Galaring. You really have to see them together for yourself to understand.
@shama I'm in agreeance as regards the fist bumping, and there'd probably be a real market for 'proper' jewellery with a single inlay that was unobtrusive. I'd hate for the two inlay version to ever just disappear though, especially if manufacturers start making phones with better nfc! There may yet be the chance to proper fist bump a strangers phone without just being scary and weird.
I've been trying to find the link to the inlay colour chart, and I'm pretty sure I saw a prototype/early production ring that actually had a titanium coloured inlay and that looked extremely Stealth with inlay and band the same.
Long Suffering Girlfriend was originally getting titanium/white cf/white but has gone with the geeky option of titanium/transparent/white and should be suitably impressive, and single inlay wedding bands have been mentioned as a romantic possibility.
@RevInstant, I think we'll have to get @johnyma22 to weigh in on that one, especially if there are single stealth carbon fibre orders that were already being substituted for plain black with a voucher.
You've raised some reasonable concerns that will probably affect other people similarly, I'm looking at a couple of stealth bombers here and they are certainly difficult to pick out the inlays, and difficult to pick which is which but still - my way around that would be to just program both inlays into the door or whatever I was using it on.
As to size, it's a function of the NTAG203 IC, unformatted size is 144 bytes. We are starting to see bigger and better 'standard' NFC ICs though, and there will no doubt be periodic upgrades to the NFC Ring offering. It's a very different proposition to flash memory.
The app is nice, for sure. I've been using it for a while on both my android devices, unlocking with the palm side of my hand - that seems to work fine for me on a number of devices, possibly they're working better with NFC than yours is? Have you tried it on any others? You do need to be reasonably close but I've got a few posts containing videos that show me getting rings to read from a slight distance.
Thanks for the feedback, it all gets noted and listened to by John and the team, as well as the rest of us.
There are a lot of threads here already that explain the how and the why - it's not magic, a crap shoot or anything else, it's simply that some phones do not work as well as other phones and that your method is going to affect how well it functions far more than you realise. You're learning to do something new. Do it slowly, work out where and how you get it to happen consistently and that means checking the entire back of your phone again with the ring oriented first one way and then the other - horizontal and vertical. Slowly! There may be a few 'sweet spots' and some may work better or worse than others. Practice does make perfect.
If you're absolutely positively unable to make it read properly and consistently after spending some time on it then you may need to change to an Alpha ring, assuming yours is the normal classic ring.
To finish off, this is not other NFC products. Your other NFC products are not made of metal and aren't in a ring - this changes dramatically how it functions and what the read distance is going to be like. You cannot go into this assuming it will behave like an NFC fob, forget that and start from scratch, go slowly and try everything, I can't emphasise that more.
@jasok2 that's more where I was leaning with my comment about community members remaining on equal standing. I'd love to have a small stake in the company but I think this would be a stronger and more worthwhile move if it was limited to one per person.
Screw the traditional methods and have one vote per person in our little slice of nfcring. No more, no less.
the inlays should only die if you physically damage or due to the glue issue which John mentioned in a update. theoretically there is also the possibility to overload them but this shouldn't happen in normal use since it needs special equipment.
Thanks for sharing those photos.
Hey @JoRoid, so we already did do some compensation. We added some inlays in for free. We also provided additional sweet spot stickers.
If you ordered a ring we couldn't provide (Such as the SB) we provided an additional free temporary replacement ring.
I don't think we can provide much more for free to be honest! Note that during this time the apps have improved vastly, we have added several new features, brought together a community, provided thousands of pages of documentation etc...
To be able to use the nfc ring unlock app you need to enter a verification code once. this code can be set via the nfc control app under the section registration (it will ask you for a password and that will be the verification code)
sadly we have currently some problems with a bunch of rings and some people (like you) get the error message "not nfc ring". The teams is currently working on resolving the issue. I suggest you follow this thread since there will be the updates on this issue.